The mobile user experience.
A friend of mine just set up a moblog for his digital agency to post pics from a recent outdoor event. Fair enough, moblogging is great fun and I'm addicted. However when it came to the morning of the event and configuring handsets he discovered that to send emails, his 3G Nokia 6233 needed a whopping 78 steps. Here they all are. All 78 steps!
Now according to Vodafone, who kindly emailed these instructions, not all handsets are the same. My Sony Ericsson for instance 'only' needs 36 steps. (Is that why these phones are for 'pros'?)
You could visit your handset manufacturer's website, which 'should' be a bit easier, but who knows that? The default would be to call up your service provider who will kindly email you... 78 steps.
One huge opportunity for a 'service gesture' as it's not exactly delighting users is it?
Nokia 6233 email configuration, all 78 steps:
1. Press the Menu key.
2. Scroll to Settings and press Select.
3. Scroll up to Configuration and press Select.
4. Scroll up to Personal Configuration Settings and press Select.
5. Press Options.
6. Scroll to Add New and press Select.
7. Scroll to E-Mail and press Select.
8. Account name will be highlighted, press Select.
9. Enter Vodafone Mail and press OK.
10. Scroll to My Name and press Select.
11. Enter your name (i.e. John) and press OK.
12. Scroll to E-mail Address and press Select.
13. Enter your email address (i.e. john.smith@vodafone.net) and press Ok.
14. Scroll to Include Signature and enter a signature, if you wish.
15. Scroll to Reply-to Address and press Select.
16. Enter your email address (i.e. john.smith@vodafone.net) and press Ok.
17. Scroll to SMTP Secure Login, leave unless required by your Email provider.
18. Scroll to SMTP User Name and press Select.
19. Enter the Account Username (i.e. john.smith) press Ok.
20. Scroll to SMTP Password and press Select.
21. Enter your email account password and press Ok. Then verify the Email password and press Ok.
22. Scroll to Outgoing SMTP Server and press Select.
23. Enter send.vodafone.net and press Ok.
24. Scroll to Outgoing SMTP Port and press Select.
25. Enter 25 unless given a different port number by your email account provider and press Ok.
26. Scroll to Use Preferred access point and press Select.
27. Scroll to No and press Select.
28. At Define access point Settings press OK.
29. Scroll to SMTP Access Point and press Select.
30. Proxy will be displayed, press Select.
31. Scroll to Disable and press Select.
32. Scroll to Data Bearer and press Select.
33. Scroll to Packet Data and press Select.
34. Scroll to Bearer Settings and press Select.
35. Packet Data Access point will be displayed, press Select.
36. Enter internet and press Ok.
37. Scroll to Network Type and press Select.
38. Scroll to IPv4 and press Select.
39. Scroll to Authentication Type and press Select.
40. Scroll to Normal and press Select.
41. Scroll to Username and press Select.
42. Enter web and press OK.
43. Scroll to Password and press Select.
44. Enter web and press OK, to verify password re-enter web again and press the select key under OK.
45. Press the Right Select key under Back twice.
46. Scroll to Incoming Server Type and press Select.
47. Scroll to POP3 or IMAP4 (depending on email account type use IMAP4 for Vodafone Mail) and press Ok.
48. Scroll to Incoming Mail Settings and press Select.
49. Retrieve E-mails will be displayed, make no changes.
50. Scroll to POP3 secure Login/IMAP secure Login and set to enabled/disabled as required by you ISP. If required by your ISP you will now need to enter your Username again at POP3 user name/IMAP user name SMTP and Password again at POP3 password/IMAP password.
51. Scroll to POP3 User name/IMAP4 User name and press Select.
52. Enter the Account Username (i.e. john.smith) and press Ok.
53. Scroll to POP3 Password/IMAP4 User name and press Select.
54. Enter the Email
password set by the user and press Ok. Then Verify the
Email password and Press Ok.
Note: The
password and username can be case sensitive.
55. Scroll to Incoming POP3 Server/Incoming IMAP4 Server and press Select.
56. Enter the incoming mail server provided by your email provider for Vodafone Mail enter imap.vodafone.net and press Ok.
57. Scroll to Incoming
POP3 port/Incoming IMAP4 Port and enter:
For POP3: 110
For IMAP4:
143
58. Scroll to Use Preferred access point and press Select.
59. Scroll to No and press Select.
60. Scroll to POP3/IMAP4 Access Point and press Select.
61. Proxy will be displayed, press Select.
62. Scroll to Disable and press Select.
63. Scroll to Data Bearer and press Select.
64. Scroll to Packet Data and press Select.
65. Scroll to Bearer Settings and press Select.
66. Packet Data Access point will be displayed, press Select.
67. Enter internet for contract or enter pp.vodafone.co.uk for PAYT, press Ok.
68. Scroll to Network Type and press Select.
69. Scroll to IPv4 and press Select.
70. Scroll to Authentication Type and press Select.
71. Scroll to Normal and press Select.
72. Scroll to Username and press Select.
73. Enter web and press OK.
74. Scroll to Password and press Select.
75. Enter web and press OK, re-enter web and press OK.
76. Press the Right Select key under Back three times.
77. Scroll to the new email settings and press Options.
78. Scroll to Activate and Press Select.
Thank you so much for posting this!!! - I saw the link in a Finnish blog; http://www.matkalla.org/blog/archives/2007/07/78_askelta_mobiilipostiin.html
I bought a Nokia 6233 in March, and obviously wanted to set up email on it as well. I spent ages on the phone to O2 support, they talked me through the setup thing, several times, told me to go and change the handset, and eventually got the same model themselves, and didn't manage to set up email on it. I was disappointed as I had especially bought the phone for a certain event where I couldn't have my digital camera on me, but would need to take lots of photos, and might want to email the full size photos to myself to make more space on the memory card. Yet, I didn't have the time to go and return the phone and buy something else.
Anyway, as I saw your list today, I spotted some small differences (other than the vodafone info, of course, which is O2 stuff for me), and as I'd nothing to lose, I thought I'd give it one more go.. And now my phone email works! =D
Should any O2 Ireland users ever read this comment, apparently, #36 and #67 should be "internet" (instead of "pp.internet", which is what O2 support told me..), and #42, #44, #73 and #75 should be "web", and not blank, which was what O2 support told me. Those are the only changes I made, and now my email works!
Big thanks!!
Posted by: Stello | July 02, 2007 at 08:52 AM
Got my 6233 at Christmas.. Gave up on it after a few hours and carried on with my Nokia 7610 (see my blog comments here: http://snipr.com/1nswi). I'll wait a bit longer until 3G things get a little simpler!
Posted by: tartle | July 03, 2007 at 09:36 AM
I got my Nokia E65 last week and I thought setting up the e-mail account with auto retrieval was very intuitive.
Posted by: Scott | July 04, 2007 at 11:02 PM