Links for the last bit of July.

As an experiment, I'm going with the short links approach to posting. So here goes...

iPhone product and AT&T service mess-up.
Good service ecology example of poor integration of front of house experience and back of house systems, cool product promise and dreadful service delivery.

Germs are in the details
From Steve Portigal's excellent and observant All this Chittah Chattah blog - this is an insightful look at simple but useful innovation ideas and how well they're implemented. This wonderful example - hand wipes for shopping carts and the contagious deconstruction of photographic evidence from the field.

Product and Service innovation (or not) amongst US cellphone carriers.
Another from NY Times' tech journo, David Pogue. Interesting with all the talk around the iPhone and what the other poor handset manufacturers and service providers are going to do in response. Get a decent people-centred innovation strategy say I.

Future of Mobile
Hurry hurry for tickets to November's mobile conference. I'll be looking out for Future Platform's Tom Hume and Daniel Appelquist from Vodafone - both of Mobile Monday fame and both of who I hope to speak more user and less tech ;-)

Ten reasons to throw away your cellphone
More anti cellphone tech advancement business from Wired magazine. 'Hell is other people's ringtones'.

Comments

[Steve Portigal]

Paul?

[Alex Nisbett]

opps - many apologies Steve.